Terms of Use and Privacy Policy

In these terms and conditions, “we”, “our” or “us” means Bulong Wines Pty Ltd trading as Bulong Estate.

These terms and conditions are for use of the Bulong Estate website and for any online purchases of products via the website.

While the website provides information on booking private functions and weddings they are not booked online via this website. Functions and weddings are booked in person and clients are provided with relevant terms and conditions at the time of booking, please refer to those terms and conditions for any questions regarding privacy, refunds and terms and conditions for private functions and wedding bookings.

Bulong Estate regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Bulong Estate users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Bulong Estate on 03 5967 1358.

Collection of Information

In order to use the Bulong Estate website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.

Any information collected by Bulong Estate is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Bulong Estate customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you call us on 03 5967 1358.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or de-activate it by calling us on 03 5967 1358 or complete our contact us page on our website.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes. If we have trouble processing an order, we will use this information to contact you.

Communications

Bulong Estate uses personally identifiable information for essential communications, such as emails, accounts information and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists clicking on the link at the bottom of the email or contacting us directly by phone on 03 5967 1358 or via our contact us page on our website.

Third Parties

Bulong Estate may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Bulong Estate does not share any information with third parties for any unknown or unrelated uses.

Online Privacy Issues

If you use Bulong Estate website, you are understood to consent to the terms and conditions set out on our websites. This includes consenting to the terms of this privacy policy. In general, you can visit Bulong Estate websites without telling us who you are or revealing any personal information about yourself. However there are times when we may need to collect personal information from you. For instance, if you register to receive our news letter, purchase wine for delivery, request a copy of our wedding packages or to attend an event, we will need to collect some personal information from you. At the time of collection, we will seek your permission to send you further electronic communications, and for your personal information to be stored. If at any time after submitting your personal information to us you would no longer like to receive information from us, simply follow the “unsubscribe” directions at the end of any email communications you receive, or contact us. No attempt will be made by Bulong Estate to identify website users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by Bulong Estate. In general on Bulong Estate websites, IP addresses (the Internet address of a computer) are logged to track a user’s session while the user remains anonymous. We analyse this data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there. We do not link your IP addresses to anything that identifies you. In those limited cases where session information is not anonymous, Bulong Estate will provide notice of the practice and an opportunity to “opt out”. When we receive information about your session or about you, we may also use it for research or to improve our site and the services we offer you.

Cookies

Some Bulong Estate web pages use “cookies”, which are small files that may be placed on your hard disk for record-keeping purposes. A cookie helps us remember who you are. Cookies can make your subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some web pages may not display properly, you may receive repeating popups or you may not be permitted to access certain information.) A server cannot find out a name or email address, or anything about a user’s computer, by using cookies. Cookies are important for our website and are used to provide the best possible online experience. By continuing to use this site you are consenting to their use.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our Website.

Links

Links on the Bulong Estate site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of bulongestate.com.au and bulongestate.com

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email or by means of a notice on our homepage.

Bulong Estate Security Policy

Bulong Estate uses the STRIPE Payment Gateway for its online credit card transactions. STRIPE processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the STRIPE gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Bulong Estate or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within STRIPE’s bank-grade data centre, further protecting your credit card data.
• STRIPE is an authorised third party processor for all the major Australian banks.
• STRIPE at no time touches your funds; all monies are directly transferred from your credit card to the merchant account.

Refund Policy

If for any reason you are not completely satisfied with your online purchase (Bulong Estate wine) we will give you a 30 day money-back guarantee from the time you receive the goods. Please contact us within that time if you are not satisfied with your purchase so that we can resolve any problems.

All monies taken or refunded are in Australian Dollars (AUD)

All private functions and wedding bookings are held with the business YV Events. Please refer to the terms and conditions.

Last Updated: 18th June 2024